Did you buy Wan Yang packages before their abrupt closure? Singapore’s formerly loved massage parlour, Wan Yang, suddenly shut down in November causing one of the city-state’s biggest beauty and wellness prepayment sagas. In fact, reported losses stands at more than $1.29 million as of January 2026 in unused massage and reflexology packages. In the latest update, affected customers can claw back some value through complimentary treatments at four other beauty and wellness chains—under a goodwill scheme brokered by the Consumers Association of Singapore (CASE). Here’s what we know.
How are Wan Yang customers being compensated?
CASE says it has received 1,065 reports linked to Wan Yang’s sudden closure of all five outlets. Customers are being treated as unsecured creditors in the liquidation process because there is no guarantee they will recover their cash. As a result, CASE is pushing for stronger safeguards on prepayment packages in the beauty and wellness sector.
Although, customers can redeem up to three complimentary treatments each under a new goodwill arrangement. The four CaseTrust-accredited brands are JHL TCM Beauty, Joyre TCMedi Spa, SYOUJIN, and Zen Beauty. The treatments are capped at a total of $150 per person.
To qualify, consumers must have lodged a report with CASE and be able to prove they were Wan Yang customers before the closure. Bookings must be made by April 30, 2026, and all complimentary sessions must be used by December 31, 2026. Be sure to have your receipts, spa package statements, or appointment records to help your case.
Consumers can reach CASE to file a report via its hotline (6277-5100) or website.
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